Return Policy

By placing an order with Quality Chemical Supply, you agree to this Return Policy. Please review it carefully before completing your purchase.

All Sales Are Final

At Qual-Chem, all sales are final. This means we do not accept returns, issue refunds, or provide credits for any purchases, including orders that are canceled after they have been placed.

No Refunds or Credits

Order Finalization

• Once an order is submitted and payment is processed, it is considered final.

• Refunds, exchanges, or store credits will not be issued under any circumstances.

Order Cancellations

• If you cancel your order, please note that no refunds or credits will be provided, even if the order has not yet shipped.

Damaged or Defective Products

If your order arrives damaged, Qual-Chem is committed to resolving the issue according to our Damaged Product Policy.

Reporting Damaged Products

1. Notification Window:

   • Damages must be reported within 10 days of receiving the product. Claims submitted after this period may not be eligible for replacement or refund.

2. Claim Submission:

   • Email info@qual-chem.com with your order number, contact information, and a detailed description of the damage.

3. Required Documentation:

   • Provide clear photographic evidence of the damage. Photos should show the extent of the damage and, if possible, the condition of the packaging. Additional information may be requested to assist with processing the claim.

Contact Us

For any questions or assistance:

• Use the contact form on our Contact Page.

• Email us at info@qual-chem.com.

Important Note

By placing an order with Quality Chemical Supply, you agree to this Return Policy. Please review it carefully before completing your purchase.

This document was last updated on December 30, 2024.